Job Description

At City Cannabis, we are passionate about sharing our cannabis knowledge and expertise with people seeking natural and alternative choices for their daily health and wellness needs. In the new world of legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions around cannabis and its consumers.

As a Cannabis Consultant, you contribute to the company’s success by providing exceptional customer service to all customers. This role creates a memorable experience for our customers by providing them with prompt service, incomparable knowledge about our products, and maintaining a clean and comfortable store environment.

Key Responsibilities:

• Holds self and others accountable to City Cannabis’ guiding principles and policies, including those for safety and security and cash handling, to ensure the safety of all employees on shift

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

• Anticipates customer and store needs by constantly evaluating environment and customers for cues

• Owns self-development and provides continuous feedback to colleagues and Leadership Team

• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

• Contributes to positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to a manager to improve the employee and customer experience

• Inspires a customer-centric culture in store by providing exceptional service to each customer

• Actively seeks information regarding new and existing products, promotions, and programs

• Aligns with store leadership on goals and objectives for fiscal year

• Ensures visual standards are followed and maintained

• Maintains regular and punctual attendance

Experience Required:

• Experience in specialty retail or a retail environment preferred but not required

• Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store

• Demonstrated commitment to creating an exceptional employee and customer experience

• Ability to be mobile on the sales floor for extended periods of time

• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

• Languages other than English are an asset

Job Types: Full-time, Part-time
Part-time hours: 15 – 25 per week

Pay: Up to $18.50 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Shift availability:

• Night Shift (required)

Work Location: One location