Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) (“Curaleaf”) is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Today, we operate in 21 states with 144 dispensaries, service nearly 2,200 wholesale partner accounts, we have 29 cultivation sites and over 6,000 team members in the United States. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities. Social Responsibility | Curaleaf | Cannabis with Confidence
We educate. We advocate. We give. Regional Customer Support Specialist (Central)
Responsible for acting as a liaison between Curaleaf and our customers. Serves customers by providing product and information and resolving product situations. Attracts potential customers by answering product questions and suggesting information about other products and services that we offer. Responsibilities:
Day to day management of customer service in their region, inclusive of
Incoming “contact us” forms and emails
Social media direct messages
Issues escalated from public forums (social media platforms, Reddit, etc)
Escalating/collaborating within the organization to quickly address cases
Maintain discipline in the categorization of issues to standardize reporting (Tagging individual issues)
Deliver regular updates on activities
Consolidate community feedback into actionable insights (listening and identifying trends)
Report and log defective product issues/concerns to Quality Assurance Team Qualifications:
3-5 years in a customer service role
Experience creating and distributing performance reports
Demonstrated comfort working with multiple technology tools
Ability and willingness to work outside of normal working hours
Demonstrated collaboration skills
Excellent organizational and communication skills
Subject to background check per state cannabis regulations
Bachelor’s degree or equivalent professional experience
Candidate must reside in region they will be covering Curaleaf is an Equal Opportunity Employer Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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