Job Description


Full time 27 days annual leave + bank holidays “At Cantourage Clinic we aim to understand and meet patient health needs, while providing the best patient experience possible ” More than a job: Clinical excellence is at the heart of everything we do. When our founders established Cantourage Clinic Ltd , their goal was to create a caring , compassionate and efficient service , where patients feel supported and our team are proud to be a key part of that. At Cantourage Clinic , we are building and operating a seamless patient journey , providing patients with complex needs access to the right clinician and the right medicines, at the right time.

To set a new gold standard of care, we continuously ask ourselves:

o How can we improve access to medical cannabis for patients ?

o How do we make our care safe and efficient?

o What is a genuinely great patient experience?

o How do we measure and ensure quality outcomes /service delivery ?

o Do we offer a happy and healthy work environment for our team?

We are a fun & passionate team, working on the front line building an exceptional service from the ground up. We are a recruiting Clinic Co-ordinator to serve a key position as the initial point of contact for incoming patient enquiries , provide administrative services such as report/ letter typing , clinic scheduling , finance monitoring , provide support to patients during their treatment journey and being part of the wider multidisciplinary team . Your impact at Cantourage Clinic Ltd As a forward-thinker you will be the first to adopt new & innovative service initiatives , ultimately delivering improved patient wellbeing & an excellent patient experience . You will join an exciting, dynamic and fast growing medical cannabis company, working as part of a team that provides a safe, effective and responsive caring environment for patients, relatives and carers. The individual will be responsible for ensuring the high-volume patient flow is managed efficiently, and that the clinic delivers exceptional levels of customer service .

The role includes:

o Clinic scheduling , appointment management and tracking payments o Extracting information from patient records and preparing letters to patients, GPs and other health professionals

o Supporting the medical team and patients with processing pharmacy orders o Participating in quality assurance, data analysis and compliance activities.

o Participating in the delivery of training , education and media events as required.

o Extensive patient liaison via email , telephone or Microsoft teams.

o Contributing to service development & improvement.

o Ensuring the service not only meets but exceeds regulatory standards

You are a great fit if you:

o Are caring , compassionate & can demonstrate resilience while working with a complex patent group o Are a flexible thinker with a passion for quality & safety

o Communicating with patients whilst maintaining sensitivity and compassion.

o Are a true team player , supportive of colleagues as well as each patients

Must haves:

o Excellent typing , word processing & IT skills o Competency in note taking / minuting meetings

o Exceptional communication & organisational skills

o An interest in the use of cannabis-based medicines and a willingness to support patient access

o The confidence to work with limited direct supervision ( after training and induction)

o Be willing to help out and share tasks as the team grows and business develops

o Be a competent administrator with experience in a health care environment What do we offer?

o 27 days paid leave + bank holidays o Birthday bonus – 1 days paid leave to relax on your birthday ( or close to)

o A safe , innovative , collaborative and well-supported clinical workplace

o Support for ongoing professional development

o Employee Assistance programme, wellness app and access to bright exchange ( discount platform) Sounds like something you could be interested in? In addition to references covering the last 5 years of employment / education history , this post is subject to a satisfactory enhanced disclosure, via the Disclosure and Barring Service. Appointments cannot be confirmed until these requirements are properly satisfied.

To express your interest , please submit a C.V with covering letter. Your letter must explain what interests you about working within a medical cannabis clinic. For an informal discussion about the role please contact the email address above quoting the title of the job role

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