Responsible for acting as a liaison between Curaleaf and our customers. Serves customers by providing product and information and resolving product situations. Attracts potential customers by answering product questions and suggesting information about other products and services that we offer.

Responsibilities:

• Day to day management of customer service in their region, inclusive of
• Incoming “contact us” forms and emails
• Social media direct messages
• Issues escalated from public forums (social media platforms, Reddit, etc)
• Escalating/collaborating within the organization to quickly address cases
• Maintain discipline in the categorization of issues to standardize reporting (Tagging individual issues)
• Deliver regular updates on activities
• Consolidate community feedback into actionable insights (listening and identifying trends)
• Report and log defective product issues/concerns to Quality Assurance Team Qualifications:
• 3-5 years in a customer service role
• Experience creating and distributing performance reports
• Demonstrated comfort working with multiple technology tools
• Ability and willingness to work outside of normal working hours
• Demonstrated collaboration skills
• Excellent organizational and communication skills
• Subject to background check per state cannabis regulations
• Bachelor’s degree or equivalent professional experience
• Candidate must reside in region they will be covering Curaleaf is an Equal Opportunity Employer Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.